Refund Policy for EasiTouch
At EasiTouch, we are dedicated to providing you with innovative products that make your life easier and more efficient. We believe in the quality and effectiveness of our offerings and recommend using them for a minimum of 14 days before considering a return. If you are not satisfied with your purchase after this period and within our 60-day money-back guarantee, please contact us at support@easitouch.com.
Cancellation Policy
Please note that any changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, we may not be able to accommodate your request, as the order will have already entered the processing phase. If you cancel your order within 24 hours, we will process your refund within 7 business days.
60-Day Money-Back Guarantee
We are confident in the performance of our products and encourage you to use them for at least 14 days to experience their full benefits. If you remain unsatisfied and wish to return the items, you may do so after 14 days, within the 60-day period covered by our money-back guarantee. Please note that shipping fees (if applicable) are non-refundable.
To initiate a return, please contact our support team by filling out the form on our Contact Us page or emailing us directly at info@easitouch.com. To expedite the process, include your Order Number or the Name and Email Address used to place the order.
Damaged Items
We take great care in packaging our products to prevent damage during shipping. An item is considered damaged if it has a defect or is physically broken. Damaged packaging, such as dented boxes, with the product in good condition, is not considered damage.
If your item arrives damaged, please notify us within 72 hours of delivery. To report a damaged item, email us at info@easitouch.com with a clear photo of the damage. We will determine if you are eligible for a replacement at no cost to you. We do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.
Shipping and Delivery
While we strive to deliver your order promptly, we cannot be held responsible for shipping or delivery delays outside of our control, including those caused by the courier, customs, or other unforeseen issues. If you experience problems with your delivery, please contact the courier directly for assistance. We are not responsible for lost, stolen, or delayed packages.
Incorrect Shipping Address
It is the customer’s responsibility to ensure the correct shipping address is provided at checkout. If the address is incorrect and we are not notified within 24 hours of placing the order, you will not be entitled to a resend or a refund.
Please note that we reserve the right to modify this Refund Policy at any time. It is the customer’s responsibility to review the most recent version of the Refund Policy before purchasing and using our products. By purchasing and using EasiTouch products, customers indicate their acceptance of this Refund Policy.